Privacy Policy

Arvox (“Arvox,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our mobile applications, interact with our platform, or access any related services, including Web, iOS, Android, Apple Watch, Garmin integrations, and other connected experiences.

By using Arvox, you agree to the practices described in this Privacy Policy.

1. Who We Are

Arvox is a performance and training platform designed for athletes, coaches, gyms, clubs, and fitness communities. Our platform helps users create workouts, execute training sessions, track results, monitor progress, manage clubs, and analyze performance data.

For privacy-related questions, you may contact us at: Email: contact@arvox.app. Company: Arvox S.A.S. Address: Cúcuta, Colombia. Website: https://landing.arvox.app/

2. Information We Collect

We may collect the following categories of information depending on how you use Arvox.

2.1 Account Information

When you create an account or interact with our platform, we may collect:

• Full name
• Email address
• Phone number
• Username
• Password or authentication credentials
• Profile photo
• Date of birth or age range
• Gender, where provided
• Country, city, or preferred language
• Account preferences
• Club, gym, branch, coach, or team association

2.2 Training and Performance Data

Arvox is built around workout tracking and performance analytics. We may collect:

• Workout history
• Workout scores
• Time, rounds, repetitions, attempts, distance, calories, and load
• Personal records
• Benchmark results
• Competition results
• Training plans
• Athlete progress data
• Attendance and participation records
• Coach notes or athlete feedback
• Leaderboard and challenge activity

2.3 Device, Wearable, and Integration Data

If you connect Arvox with third-party devices or services, such as Apple Watch, Garmin, Apple Health, Google Fit, or similar platforms, we may collect data you authorize, such as:

• Heart rate
• Calories burned
• Workout duration
• Steps
• Distance
• Pace or speed
• Activity type
• Recovery indicators
• Device identifiers
• Sync status and integration metadata

2.4 Club and Coach Information

If you use Arvox as a coach, club administrator, branch manager, or gym owner, we may collect business or club name, branch or location information, staff and coach profiles, athlete rosters, membership or subscription status, workout programming activity, and administrative actions performed inside the platform.

2.5 Payment and Billing Information

If Arvox offers paid services, subscriptions, or in-app purchases, we may collect billing-related information, including subscription plan, billing name, billing email, transaction history, payment status, and invoice information.

Payment card information is processed by third-party payment providers. Arvox does not store full payment card numbers unless explicitly stated and technically required through a compliant payment provider.

2.6 Website and Technical Information

When you visit our website or use our apps, we may collect IP address, browser type, device type, operating system, app version, pages visited, referral source, session activity, approximate location, crash logs, performance logs, and cookie or tracking preferences.

3. How We Use Your Information

We use personal information to provide, improve, secure, and personalize Arvox. This includes:

• Creating and managing user accounts
• Providing workout tracking and training features
• Displaying performance history and analytics
• Supporting coaches, clubs, and athletes
• Managing memberships, subscriptions, and billing
• Enabling leaderboards, challenges, competitions, and community features
• Syncing data with authorized third-party devices and platforms
• Sending service notifications, updates, and important account messages
• Providing customer support
• Improving product performance and user experience
• Detecting fraud, abuse, security incidents, or unauthorized access
• Complying with legal, regulatory, and contractual obligations
• Sending marketing communications, where permitted by law or user consent

4. Legal Bases for Processing

Depending on your location, we may process your personal information based on your consent, the need to provide our services under our Terms of Use, our legitimate interest in improving, securing, and operating Arvox, compliance with legal obligations, or protection of users, Arvox, or third parties from fraud, abuse, or security risks.

Where required, you may withdraw your consent at any time. Withdrawing consent may limit your ability to use certain features, especially integrations with wearable devices or health and fitness platforms.

5. Health, Fitness, and Sensitive Data

Some training, performance, biometric, or wearable data may be considered sensitive personal information under certain privacy laws. This may include heart rate, recovery metrics, activity data, or other health-related information.

We only collect this information when it is necessary to provide Arvox features or when you authorize the integration. We do not use sensitive health or fitness data for advertising purposes without your consent.

You should not use Arvox as a substitute for professional medical advice, diagnosis, or treatment. Arvox is a fitness and performance platform, not a medical service.

6. How We Share Information

We do not sell your personal information in the traditional sense. However, we may share information in the following cases.

If you are connected to a club, gym, coach, team, challenge, class, or competition, certain profile, workout, attendance, and performance information may be visible to authorized users within that organization or activity.

We may share information with trusted service providers that help us operate Arvox, such as cloud hosting providers, analytics providers, customer support tools, communication services, payment processors, authentication providers, and security services.

We may also disclose information if required by law, legal process, court order, regulatory request, or to protect the rights, safety, and security of Arvox, our users, or others.

7. Community and Public Features

Arvox may allow coaches, clubs, and athletes to share workouts, results, achievements, rankings, comments, and other activity. Depending on your settings and the features you use, this information may be visible to other users, coaches, clubs, challenge participants, or the public.

You are responsible for the information you choose to share through community features.

8. Third-Party Services

Arvox may rely on third-party services for hosting, analytics, payments, app distribution, push notifications, authentication, customer support, device integrations, and similar platform operations. These providers process information according to their own terms and privacy practices.

We encourage you to review the privacy settings and policies of any third-party device, app store, payment provider, or integration you connect to Arvox.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential and for promptly notifying us if you believe your account has been compromised.

10. Data Retention

We retain personal information for as long as necessary to provide Arvox services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

When information is no longer needed, we may delete, anonymize, or aggregate it.

11. Your Privacy Rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent or lodge a complaint with a supervisory authority.

To exercise privacy rights, contact us at contact@arvox.app. We may need to verify your identity before responding.

12. International Data Transfers

Arvox may be used in multiple countries. Your information may be processed in Colombia, the United States, or other jurisdictions where Arvox or its service providers operate.

When we transfer personal information across borders, we take steps designed to protect it according to applicable privacy laws.

13. Children’s Privacy

Arvox is not intended for children below the minimum age required by applicable law. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to Arvox without authorization, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the website, app, email, or other appropriate means. The updated policy will be effective when posted unless otherwise stated.

15. Contact Information

For questions, requests, or concerns about this Privacy Policy or how Arvox handles personal information, contact us at contact@arvox.app. Company: Arvox S.A.S. Address: Cúcuta, Colombia. Website: https://landing.arvox.app/